Delivery & Returns

Delivery During the Pandemic

Due to ongoing COVID-19 restrictions our online delivery service will be disrupted. At the moment we will be shipping twice weekly only, providing it is safe for our team to do so. Shipping days will be Tuesday and Thursday. If an order is placed pre-noon, where possible, we would seek to ship same day. Our team will be in touch with you to confirm this and advise if we have access to any information that may delay your order.We appreciate your patience and understanding during this time.

Delivery Charges

Delivery from our website will be free of charge for all weekday deliveries. Orders will be posted via Royal Mail Special delivery, where the item is tracked and must be signed for. The item will arrive the next day before 4PM, where possible. If you would like to request a Saturday delivery, a supplementary charge of £5 will be applicable, however, although a ‘Saturday Special Delivery’ can be requested with Royal Mail, it is not guaranteed. Please note we can only deliver to customers within the UK and Northern Ireland.

Delivery Timeframes If an Item Is Available in The Desired Size:

Orders Placed Monday: Dispatched Tuesday*

Orders Placed Tuesday – Thursday before 12 Noon: Usually dispatched same day*

Friday – Dispatched Monday (Excluding Bank/Public Holidays) *

Weekend – Dispatched Monday (Excluding/Public Holidays) *

*All orders are sent via Royal Mail Special Delivery, where the item is tracked and must be signed for. The item will arrive the next day before 4PM, where possible.

*If you are utilising finance via our finance partners V12, this is subject to the approval of your credit agreement being approved. We cannot intervene in either the time it takes to have your finance application approved, nor the information requested of you to complete the application process.

*Please note: All delivery times are subject to stock availability. Delivery times will be extended if your item needs to be ordered direct from our suppliers, either in a particular size or different metal. Delivery times may be extended due to adverse weather, reduced services by postal services and other circumstances out with our control.

Fraud Protection

To help protect our customers, and aid in the fight against online fraud, Walker Luxury Jeweller is pro-active in seeking to recognise fraudulent transactions. These checks are essential in protecting both our customers and our business and will be done for every transaction. Where possible, these security checks will be done internally, however, we may need to contact you via phone and/or email to request further proof of identity. If you wish to discuss this further with us, please email: info@walkerthejeweller.com

Royal Mail Special Delivery Service

All our orders are despatched using Royal Mail Special Delivery services. All items are insured by Walker Luxury Jeweller whilst in transit and a signature at your address will be required upon delivery. If you are not able to receive the delivery a contact card will be left at the address to invite you to rearrange the delivery or collect the package from the depot. Please note identification will be necessary to collect the package.

Click & Collect.

Due to the pandemic Walker Luxury Jeweller has temporarily suspended our Click & Collect service. We hope to reinstate this as soon as the situation allows.

Returns Policy for In Store Purchases

We put care in attention in guiding you through our products to help you make the right decision in purchasing a product from our store. However, if a product is purchased and is not quite right a credit note will be offered. Please see our terms and conditions below for exclusions from this offering. Returns must be made within 28 days, unless otherwise agreed with our store.

Returns Policy for Online Orders

At Walker Luxury Jeweller, we put care into helping you select your purchase; however, we understand occasionally a return may be necessary. A refund for an online order can be requested within 14 days of dispatch and an exchange 30 days of dispatch. Please note this applies to orders placed online only and earrings cannot be returned for hygiene reasons. Additionally, we cannot accept returns for items that have been altered, specially ordered, re-sized and/or engraved. If you have secured finance with our finance partners V12 for your purchase, your agreement is with them and you must contact them to arrange a cancellation of the finance agreement.

Web Order Returns by Post

Items can be returned directly to our store directly within 14 days (refund)/ 30 days (exchange), with the circumstances outlined above being exempt from this offering. You can request a return form by emailing us at: info@walkerthejeweller.com

For your benefit and security, it is recommended that you send the goods back to us using Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Walker Luxury Jeweller will not cover the cost of postage. Please also note our terms & conditions outlined below.

Web Order Returns in Store

Online purchases can also be returned to us directly in store with our returns form. You can request a returns form by emailing us at: info@walkerthejeweller.com

Please note when returning your online order instore we will be unable to process your refund directly, as the item needs to be passed to our website team for processing. Rest assured we will contact you when your return and refund has been processed. Please also note our terms & conditions outlined below.

Terms & Conditions

Walker Luxury Jeweller cannot accept returns of earrings for hygiene reasons. This does not affect your statutory rights. When returning the item(s), they must be pristine, and in saleable condition. The item (s) must also be in the original packaging and accompanied by the dispatch note and returns slip. We cannot accept items which have been specially ordered, altered, engraved or customised. If you would prefer to exchange your order, please contact the store directly. If you should experience problems with, or have any queries about our returns procedure please email us at: info@walkerthejeweller.com

Sale Rings

Our sale rings are typically only available in certain sizes. Where planning to purchase a sale ring, we recommend (if not displayed online) enquiring of the size. Sale rings cannot be exchanged for an alternative size. In this case where a size is ordered, and the ring is unsuitable a refund will be offered. Certain rings may be suitable for resizing at a supplementary cost. This will be on case-by-case basis with our in-store team.

Rings

We look to cater for all our clients, and as such, display all sizes available in a particular ring. This does not mean the item is immediately available for delivery and that it will be ordered from the respected manufacturer. Upon placing an order or registering interest in a particular ring our team will seek to provide an expected time scale of delivery. Rest assure, if we are made aware of a desired date or occasion, we will do our best to accommodate where possible.

Come visit our store if you prefer to buy in person than online